Adultsmart FAQ - Discreet Shipping, Orders, Returns & Support

To search for a product, use the search bar at the top of any page. Simply type in a keyword, brand name, or product title and press enter. The system will display matching results. You can sort them by relevance, popularity, or newest arrivals using the filter tools on the results page.

The main menu at the top of Adultsmart.com.au includes clear category links such as sex toys, vibrators, lingerie, and bondage gear. Hover over or click any category to reveal subcategories. Each category page includes filters to narrow results by brand, price, or features.

Yes — clicking any product image opens a dedicated product page with full descriptions, specifications, images, and customer reviews where available. Many listings also include care instructions and material safety information to help you decide before adding to cart.

Adultsmart.com.au only displays items that are currently available to order. If a product is out of stock, it will either be removed from the site or clearly marked as unavailable. You won’t be able to add out-of-stock items to your cart. Stock levels are updated in real-time, so you can shop with confidence knowing what’s ready to ship.

If you need help while browsing, scroll to the bottom of any page and click "Contact Us." Submit your enquiry via our contact form and our team will get back to you during business hours, usually within 1 hour.

Once you’ve found a product you want, click the product image to open its full details. On the product page, select any required options like size or colour, then click the “Add to Cart” button. You’ll see a confirmation pop-up, and the item will be added to your shopping cart. You can continue browsing or go straight to checkout from there.

You can access the checkout page by clicking on the shopping cart icon in the top right corner of the website. From there, click the “Checkout” button. You’ll be taken to a secure page where you can review your items, enter shipping details, and confirm your order. It’s a simple step-by-step process that works on desktop and mobile devices.

No, you don’t need an account to complete a purchase on Adultsmart.com.au. You can checkout as a guest by entering your shipping and contact details manually. However, creating an account makes it easier to track orders, save addresses, and view order history. Whether you’re logged in or not, the checkout process is fast and straightforward.

After completing checkout, you’ll be shown a confirmation page with your order number and summary. You will also receive an order confirmation email at the address you entered during checkout. This email includes all order details and tracking information once your parcel is shipped. If you don’t see the email, check your spam or junk folder just in case.

Orders are packed quickly, so contact us immediately if you need to make a change. Use the contact form and include your order number. While we can't guarantee changes once processing has begun, we'll do our best to help before dispatch.

Standard postage within Australia is $12.95 AUD. Orders over $200 AUD qualify for free shipping. All orders are sent via Australia Post and usually arrive within 2 to 5 business days after dispatch. Every order includes tracking, and you'll receive a tracking number by email once your parcel leaves the warehouse. Delays may occur during peak periods such as Christmas or Easter.

Yes, Adultsmart.com.au ships to most international destinations. Orders are sent via Australia Post, and tracking is included. Shipping to the United States starts from $22.99 AUD for orders up to 399g and $37.99 AUD for orders between 400g and 2kg. Worldwide shipping starts from $12.95 AUD.

All parcels include tracking, both domestic and international. Once your order is dispatched, you will receive an email with your tracking number and a link to follow the shipment online. Tracking shows when your parcel leaves our warehouse, enters the postal system, and reaches your destination. In some cases, local carriers may not update every movement.

If a product is faulty or damaged on arrival, you may request a refund or replacement. You must notify customer service within 48 hours of receiving your order via our contact form or by emailing info@adultsmart.com.au. Once we've confirmed the issue, we'll provide instructions on how to return the item. After inspection, a refund or replacement will be issued as per our returns policy.

Unfortunately, Adultsmart.com.au does not offer returns or refunds for change of mind or incorrect choice. Due to the nature of the products we sell, we can only process returns for faulty items or errors in order fulfilment. We encourage customers to choose carefully and read product descriptions before completing a purchase.

Clean your toy before and after each use with a body-safe toy cleaner or mild soap and warm water. Non-motorised silicone, glass, and stainless steel toys can be boiled or placed on the top rack of a dishwasher. Always check the specific care instructions on the product listing.

It depends on the toy material. Water-based lubricants are safe with all toy types. Silicone-based lubricants should not be used with silicone toys as they can degrade the surface. Oil-based lubricants should not be used with latex or rubber products. When in doubt, choose water-based — browse our full range of personal lubricants here.