ADULTSMART FAQ

To search for a product, use the search bar located at the top of any page on the website. Simply type in a keyword, brand name, or product title and press enter. The system will display matching results. If there are many items, you can sort them by relevance, popularity, or newest arrivals using the tools on the results page.

The main menu at the top of Adultsmart.com.au includes clear category links such as sex toys, lingerie, bondage, and adult DVDs. Hover over or click on these categories to reveal subcategories. This allows you to explore based on interests like couples toys, anal play, or massage oils. Each category page includes filters to narrow down results by brand, price, or other features.

Yes, clicking on any product thumbnail will take you to a dedicated product page. There, you'll find detailed descriptions, specifications, images, and sometimes customer reviews. Many listings also include care instructions and product features. This information helps you decide if the item is right for your needs before adding it to your cart.

Adultsmart.com.au only displays items that are currently available to order. If a product is out of stock, it will either be removed from the site or clearly marked as unavailable. You won’t be able to add out-of-stock items to your cart. Stock levels are updated in real-time, so you can shop with confidence knowing what’s ready to ship.

If you need assistance while browsing, you can scroll to the bottom of any page and click on the “Contact Us” link. From there, you can access live chat (if available), email support, or browse help articles. The site is designed to be easy to navigate, but support is always available if you have questions about how to use any feature.

Once you’ve found a product you want, click the product image to open its full details. On the product page, select any required options like size or colour, then click the “Add to Cart” button. You’ll see a confirmation pop-up, and the item will be added to your shopping cart. You can continue browsing or go straight to checkout from there.

You can access the checkout page by clicking on the shopping cart icon in the top right corner of the website. From there, click the “Checkout” button. You’ll be taken to a secure page where you can review your items, enter shipping details, and confirm your order. It’s a simple step-by-step process that works on desktop and mobile devices.

No, you don’t need an account to complete a purchase on Adultsmart.com.au. You can checkout as a guest by entering your shipping and contact details manually. However, creating an account makes it easier to track orders, save addresses, and view order history. Whether you’re logged in or not, the checkout process is fast and straightforward.

After completing checkout, you’ll be shown a confirmation page with your order number and summary. You will also receive an order confirmation email at the address you entered during checkout. This email includes all order details and tracking information once your parcel is shipped. If you don’t see the email, check your spam or junk folder just in case.

Orders are usually packed quickly, so if you need to make a change, contact us immediately. Use the contact form or email the customer service team with your order number and requested change. While we can’t guarantee changes once an order is being processed, we’ll always try to help if your parcel hasn’t yet been dispatched.

Postage within Australia is a flat rate of $10 AUD. Orders are sent via Australia Post and usually arrive within 2 to 5 business days after dispatch. Every order includes tracking, and you’ll receive a tracking number by email once your parcel leaves the warehouse. Delays may occur during peak periods such as Christmas or Easter.

Yes, Adultsmart.com.au ships to most international destinations. Orders are sent via Australia Post, and tracking is included. Shipping costs vary by location and order size. For example, orders to the United States start from $7 USD for 1–3 items. Delivery times range from 5 to 15 business days depending on your country and customs processing.

All parcels include tracking, both domestic and international. Once your order is dispatched, you will receive an email with your tracking number and a link to follow the shipment online. Tracking shows when your parcel leaves our warehouse, enters the postal system, and reaches your destination. In some cases, local carriers may not update every movement.

If a product is faulty or damaged on arrival, you may request a refund or replacement. You must notify customer service within 48 hours of receiving your order. Once we’ve confirmed the issue, we’ll provide instructions on how to return the item. After inspection, a refund or replacement will be issued as per our returns policy.

Unfortunately, Adultsmart.com.au does not offer returns or refunds for change of mind or incorrect choice. Due to the nature of the products we sell, we can only process returns for faulty items or errors in order fulfilment. We encourage customers to choose carefully and read product descriptions before completing a purchase.