An Interview with Hannah Holmes LELO Oceania General Manger. LELO is an adult lifestyle company famous for designing luxury sex toy products available worldwide. LELO is an adult lifestyle company who are incredibly famous for designing luxury sex toy products that are available to buy worldwide.
Based in Stockholm, Sweden, LELO have been making high quality vibrators, prostate massagers, massage oils and candles for well over 14 years. They have received a countless number of awards. These range from winning StorErotica’s Marketing Campaign of the Year award for the Beyond The Wave movie in 2016. This received over 1.2 million views on Youtube.
Also winning ETO Award’s Best Luxury Brand & Best Trade Marketing Award in 2016. These products have been seen in the media including Women’s Health, Playboy, GQ, Wired and Cosmopolitan. The founder Filip Sedic had said:
“Millions of people enjoy LELO, it’s just sometimes the best luxuries you keep to yourself.”
VIP Interview Hannah Holmes LELO Oceania General Manager
Who are you and how did you become involved in the adult toy industry?
My name is Hannah Holmes and I am but a virgin unto the adult industry! I have always been intrigued by the market. When the opportunity recently arose for me to head such a premium and coveted brand I simply couldn’t resist.
What is your position with LELO?
I am the General Manager of LELO Oceania.
Tell me a bit about your company
Founded in Stockholm in 2003, our goal was to transform the perception of what a sex toy could be.
Inspired by art, nature and the anatomy, LELO’s product designs revolutionised the industry with their unique blend of beauty, luxury and performance. 14 years on we are distributed in 51 countries, have won over 40 major design awards and sold a staggering 13 million products worldwide.
What are the products you bring into the marketplace?
LELO has an extensive range of products for male, female & couples play.
We offer clitoral stimulators, rabbit and G-spot vibrators, prostate massagers, rings, beads, plugs and accessories.
Our most popular products include the Soraya, LELO smart wand, Ina Wave & the Bruno. All of which are made with FDA approved silicone and a Lithium Ion battery which is capable of over 6000 charges.
How do you feel your products impact people?
From my own personal experience, I think our products impact with seduction. From their shape to their fabrication to their packaging, LELO products first intrigue customers with their class and then delight them with their function.
I am also captivated by the journey our creative campaigns can take you on. My favourite Instagram campaign involves an erotic photography series set in natural surrounds. It’s just divine.
What’s a typical day in the life of Hannah Holmes at LELO?
Being only new to the business, my current course is one of complete brand immersion.
I am busily attending trade shows, meeting our stakeholders and travelling abroad to understand our global business.
I also had the privilege of visiting the factory where our products are made and was blown away by the meticulous detail that goes into their construction. All hand-made, the artistry is fascinating to witness and gave me such respect for the design and workmanship involved.
What are your Favourite Products and Why?
Gwyneth Paltrow’s endorsement of sex toys first compelled my love affair for the 24-karat gold INEZ for its unashamed luxury at $15,000. Our latest release however, the SONA Cruise, is undoubtedly my new darling.
It’s a clitoral stimulator that produces fluttering sonic pulsations that undulate at your preferred intensity for a really deep and sensual climax. For me, sexual pleasure is more about the journey than the destination, so I enjoy starting with the softest mode and gradually build.
SONA Cruise is also made from body safe silicone, is completely waterproof & is USB-rechargeable which also satisfies my practical requirements.
What are you most looking forward to in the near future with LELO?
I am really excited about bringing the market some newness! It’s been a long time coming and I think our customers will be delighted with both the design and functionality of the SONA Cruise.
We also have other exciting products in the NPD pipeline for next year which I am eagerly waiting to release.
Lelo & Ovo Sex Toy Warranty
Claiming warranty is not always the most fun thing to do. It usually means something has happened unexpectedly to your product you payed good money for.
Thanks to a lot of good sex toy manufactures out there, the majority of high quality products you buy usually come with warranty. But it’s always important to find out before you actually buy it.
It is also benefits you in the long run to ask a few questions just in case something were to happen to the sex toy you purchased. Not only is it a peace of mind. It also makes a sex toy look and sound amazing because the product is that good, it needs warranty. If you say a certain product has one whole year of warranty and with some companies that period might even extend to 15yrs.
Two Popular Manufacturers and Their Warranties
Today, I’ll be going over 2 popular manufacturers that have quite interesting warranties. And how you as a customer can claim the warranty if the “unthinkable” ever happens to your precious toy.
First out of the two is the much beloved and one of my personal favourite companies.
LELO
To activate your warranty simply go to the log-in section of their website and register as a user and then register your product. For proof and evidence that the purchase date falls within the warranty period just hang onto the original receipt.
All of LELO’s luxury sex toy range come with a complete 1 year worldwide warranty. After the 1 year warranty is expired, the warranty turns into a 50% off your next Lelo purchase if your sex toy ever breaks.
When you are claiming Lelo warranty it is very simple.
- After registering, just confirm the type of warranty claim you are making, and then click on the ‘claim icon’ next to your listed product.
- Add your delivery address and reason for claim.
- Then simply click on ‘Claim your warranty’.
- Claiming a LELO product requires your proof of purchase receipt.
- Should be included when returning the product if it is discovered faulty, and once the fault is confirmed, LELO will replace your sex toy.
Something I love about LELO
Their 10 year guarantee which is open to everyone who has purchased a LELO personal sex toy. So if you find your product is faulty outside the warranty period. Or you have lost your proof of purchase, you can claim on this warranty which will then entitle you to 50% off your next LELO purchase……which is awesome.
Claiming the 10 year guarantee is the same process as the one year but you do not need to have proof of purchase or receipt. All you need is to have your product registered.
OVO Sex Toys
The next company has a crazy long warranty period and I was definitely curious to look more into it. OVO sex toys ……loved by many and hated by some, but it’s hard to argue with its warranty though.
OVO boasts a whopping 15 year warranty on their toys which is great but it depends on what it covers though. After research the warranty with OVO does have a few limitations to what it actually covers, which is the material and processing defects.
So if your toy just suddenly exploded, don’t worry your covered under being a processing defect. It does not include general wear and tear, accidental damage. And it does not cover the battery itself for items with rechargeable batteries.
Claiming the Warranty
Pretty straight forward.
- All you need to do is email OVO for an initial assessment and instructions.
- If the item is required to be sent back to OVO, you have to ‘fork out’ the postage.
- To top it off, if the problem isn’t covered by the warranty they will still fix the item but they will charge you for it.
For the most part I’m impressed with OVO’s warranty but there a few little things in the fine print a customer should know before buying.
If the customer is well informed then in most cases claiming warranty is a simple and stress-less scenario. Just because a company might brand itself saying it has very extensive and amazing warranty, it doesn’t hurt to check the facts and see what your sex toy does and does not cover.
The wisdom of Patrick Kriz, a Psychology, Human Sexuality graduate. An articulate and educated expert, his writings enrich sexual wellness and lifestyle.