FAQS

Why do I have to register?

adulstmart.com.au has created this website for your convenience. It is an exclusive and secure platform where users can login and view our entire range of Adult Products.. In order to make the most of our website you need to register. Some of the benefits of becoming a member are:

  • Ability to place Online Orders
  • Ability to maintain your Personal Orderpad (Wish list) for your convenience
  • Note: Adding items on Orderpad does not secure those items. You need to proceed to checkout at your earliest convenience to secure your products as we operate on a First Comes - First Served basis. If however you have special requirements please do not hesitate to contact us.

  • Ability to take advantage of our Newsletters, Specials and grab a bargain! You must select "Subscribe to our Newsletter" during registration
  • From time to time we will be emailing special discount codes to our members
  • Ability to track your order history
  • Ability to track your order until delivery
  • Ability to use our Secure Online Payment

[Back To Top]

What happens after I submit my registration form?

Once you submit your registration form you can immediately start using all the functions of our website.

[Back To Top]

Will you share or sell my Personal Information?

adultsmart.com.au will never share or sell your personal or business information.

[Back To Top]

What kind of Payment Methods do you accept?

We accept Credit Card Payment through E-Way, Direct Debit to our Bank Account, Bank Check, EFT and Money Order. Please indicate your preferred payment method during checkout.

[Back To Top]

Do you keep my Credit Card and other personal financial details on your website?

No. All transactions are encrypted and processed electronically and automatically via a secure server. We never see your credit card details they are processed by an approved third party provider, There is no data retained at all by adultsmart.com.au and there is no evidence of any transactions having taken place. No human eyes can view any of the information exchanged between you and the server.

Billing is done discretely and your credit card statement will read a transaction from RMV Management Pty Ltd no reference to adultsmart.com.au is made unless a chargeback is claimed.

[Back To Top]

Are the prices quoted on this site GST inclusive?

Yes. All prices quoted on this website do include Goods and Services Tax.

[Back To Top]

What are your shipping charges?

We have a flat rate of $5 Australia wide for dvd product. That is if you purchase one item or one hundred.

We also have a flat rate of $10 Australia wide for other products available through our website whether that be one item or one hundred.

[Back To Top]

What is the minimum purchase?

The miminum purchase price is that of the lowest priced product on the website. From time to time promotions will happen on the website where products may be sold for as low as $1AUD.

[Back To Top]

Do you have all your items in stock?

All titles advertised on this site should be in stock and can generally be shipped within 2 working days of the placement of order. If an item is found to be out of stock we will contact you and either short ship with approval raising a credit note for future purchases or replace it with another item of similar value with your consent.

We continually work to maintain the integrity of our inventory but from time to time errors occur.

[Back To Top]

What is the format of your DVD's?

Unless otherwise specified all DVD's are multi region and can be played on all DVD players throughout the world.

[Back To Top]

Are all your DVD's, BLU rays and HDEF DVDs original?

Yes, All our product is original. We do not sell pirated copies. Some smaller production companies burn their discs on blue colored discs but they are original and authentic.

[Back To Top]

I am from overseas and wish to purchase product from your website. What are the delivery costs?

We welcome international clients and are working to deliver an automated system whereby international delivery charges may be calculated automatically. We do not offer a flat delivery fee for international orders. The process for international orders is to complete check out ticking the international order box. When completing check out mark payment method other. We will then contact you within 2 working days to notify you of international delivery charges and method adding this charge to your order. If you accept these charges you can then complete your transaction using your preferred payment method.

[Back To Top]

Continue