Adultsmart Best Customer Service

Adultsmart best customer service isn’t  just greeting someone with a smile and asking if they need help, it’s much more. Customer service is about going the extra mile for you.  To “actually” help someone find what they need and informing them at the same time.

Breaking the ice is one thing, everyone has their own method to help a customer feel more comfortable, whether it be telling a joke and having a laugh.  Or it just might be the way you present yourself.

A customer can definitely receive vibes in if your nervous or if you not confident. Being relaxed and ‘keeping your cool is key.

What’s even more important is creating trust with the customer.

Creating trust with a customer is vital when it comes to selling.  For one they will be more open to tell you what they want and need which means you can sell more.  It also means that you are genuinely helping them which in return creates an great memorable experience for them in which they are more likely to return and also spread the word to their friends and family.

Many ways to gain Trust from a Customer.

A very important reminder that helps gain trust is to not being cooped up behind the counter.  When you are behind the counter, it tells the customer that you are superior and not an equal which is detrimental to making sales and gaining trust.

When you’re out from the counter engaging with them one on one it’s much more personal and relaxing, it brings you down from being a salesperson to their level and brings them up to yours at the same time.

Once they start seeing you as just another person they will start to open up much more.

Sell them on Experience and Not Dollar Amount

Best way to help a customer trust you as well as have an amazing, impacting experience is to not sell them on dollar amount but on experience and knowledge instead.

I can’t stress the amount of times a customer says they can’t afford a $250 Lelo yet ends up grabbing 3 or 4 items which at up to that amount anyways.

Honestly anyone can rant on how amazing and how superior a certain product is and focusing on selling a product via its dollar amount, which is understandable seeing  as we are in a bonus orientated career. 

adultsmart best customer service for couples sex toys
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What is it About Adultsmart Best Customer Service?

A great thing about us at the Adultsmart Retail Store is that we are all hands on with our products and have extensive knowledge an resources at our disposal.  This is what we should be sharing with every customer that comes in through our doors.

To sell an experience is to sell products that are best suited to the customers’ needs, wants, price range and all the different ways he/she or couple could use the products and the benefits it will give them.

For example, a female customer comes in wanting to buy a vibrator.

Now you could easily just go straight to the Fun Factory or Lelo products. But at this point in time we haven’t figured out what she wants a vibrator for (clitoral or g-spot) or how she will be using it (as a couple or solo) etc.

Once you’ve got her the stage of telling you what she is after, it’s a lot easier to start asking these questions.  If she states that she is looking for something clitoral that she can use with her partner, then the options are vast.  You could safely recommend a product like the WE-VIBE 4.  But you could also recommend something like the Tenga SVR and another product that will expand their horizons.

Give them more experiences and pleasure at a similar price.

Because the SVR is almost half the price and can be used as a cock ring, clit tickler, scrotum vibe and is also insertable, the amount of pleasure to be had with this device is endless.  Especially when its used with other toys as well.

So it’s great recommend the SVR with and another toy (a g-spot vibrator or a dong is a good choice) like the Adeco g-spot vibe or a NU vibrator.  As they are affordable, great quality and give a great experience.

Let her know that she can use these toys in conjunction with each other or by its self for many different uses, combinations, sensations and varieties.

adultsmart best customer service
Photo: Customer Trust

Customer will See That you are Listening to Their Needs

So instead of getting just the We-Vibe 4 you recommended two sex toys that end up costing around the same price in the end.  But the customer won’t necessarily look at it like that.

They will see it as you’re are listening to their needs and wants.  Giving them more value for their money, a better overall experience and also an opportunity to try something new, so in the end they come out more knowledgeable and most importantly happier with their purchase.

So that’s just a simple example on how selling knowledge and experience will not only help you get a sale.  Or even a bigger sale but actually promote customers to come back to us to find out more information.  And buy more sex toys and products to satisfy their personal lives, that to me is a part of the Adulsmart Best Customer Service experience.

What about an In Store Browser?

The infamous browser.  A customer that “just wants to look”, sometimes they even give off the “fuck off vibe”.  With these types of customers its always important to keep positive and uplifted.  Keep yourself available and close-by so that when they inevitably find something that interest them, they won’t have to call out across the shop for you.

If they don’t say anything but you can see that they are looking in a certain area, let just say it’s where all male masturbators are.  You could from a comfortable distance just politely tell them to check out a certain one that you personally recommend.

Could say “hey mate, check out the Tenga Fliphole, its absolute amazing, the sensations it provides is incredible”.  Then wait for the reply

Showing that You Care

This is also another way to break the ice and show the customer you care and a reminder that you’re there and available if he wants to know more or ask questions.

Providing Adultsmart Best Customer Service is also to recognize what you’re selling and what you could offer to maximize the effectiveness of the product.

Don’t Forget About Up-Selling

Lube is the simplest up-sell with most purchases.  Another example might be recommending a shower mount with a Fleshlight purchase.  Or a strap when a customer is buying a Bathmate.

Another one that people sometimes miss is toy cleaner whenever they buy a sex toy.  It’s not just up-selling but up-selling the right things that make a huge difference and also helps people get the most out their toy.

Just remember they can always shop online using a search engine like excite.

Final Tip That Can Work Wonders

Last but not least is a little tip that works more often than you think.

Ask every single person you serve just before you wrap up the sale and after you have made any recommendations, is if there is anything at all they can think of that they need to get  before they leave.

What this does is gets them thinking again.  You never know they might actually want to stock up on herbal Viagra or leather cleaner or even remember that there friends birthday is coming up and they want to buy him/her a gift.

All things that you wouldn’t ever think to ask individually (in some cases it’s just not appropriate).  So this general overall question can and will get people to add more things to their current purchase.  If you have spent the last 30 minutes building trust and giving them a great experience, then this will also improve the likelihood of them going “oh yeah, I need to get such and such….”

Just remember that every customer can be sold to whether it be on that day or not

But the way you handle and approach things is vital in still creating the Adultsmart best Customer Service experience even if they don’t purchase anything major or even when it’s nothing at all.

I know that there is probably a few things I missed but I’m sure I covered the main points I wanted to write about.

5 Replies to “Adultsmart Best Customer Service”

  1. Top review. Bronson. Sharing an experience I had when working in a shop in town. I had a customer who came in the shop every week – sometimes twice a week. No matter what I tried I could not get him over the line for a sale – this went on for close to a year. By the end I was very cold and indifferent to him. His name was pk.

    Then one day – out of the blue he came in and started picking up products. He probably knew better where stock was positioned in the store than I and within 15 minutes had a treasure trove of product on my counter worth many thousands of dollars.

    He then explained to me that he was a married man and his wife was against all the ‘adult stuff’ but once a year she went to Malaysia and gave him permission to ‘play’ whilst she was away.

    He returned three more times over the next two weeks with similar sales.

    The moral is you never know what is going on in a persons life and often the unexpected happens. Give great customer service to those that purchase and even better to those that don’t and u will promote an environment where customers return shop and customer loyalty is the holy grail of any business.

    R

  2. Hi everyone , I could not help myself wanting to write something regarding customer service and giving the customer more service and information and knowledge about whatever is so valuable and important to people whom r really wanting to be so certain of what there needs r and or trying to achieve sexually that they don’t purchase on some visits but what’s even more valuable is taking all the information in and sleeping in it and on so many accessions they do return to purchase and that is such a buzz for me and even more buzz for them because they r confident and excited to explore something that means so much to them and there sex lives. Last week I had a customer come in that once every 2 months will fly from perth to Sydney for business , he stays across the road from park street shop and absolutely let’s his hair down and really loved the fact that I am so relaxed and non judgmental he expands his experiences every time he comes in , now I have total respect also for thus married man he also has a 1 year old girl of which his wife does not have any idea of this side of him , he knows it’s better that way , thus guy is a big fan of prostrate toys something he just wants to keep to himself , the wonderful attractive thing about him is he dies not involve anyone to help him fulfill all of this which is such a true honest human being. Last week he cane in and ought a couple a rude boy and a couple of other things which came to $250 and said he was going to dinner with a couple of mates he catches up with whilst in sydney and he said he will drop back in after dinner because he was curious about the feh bl me silly 200pounder , so he came in and he had already decided by thus time that he is going to purchase it and give it a whirl , along with 4 DVDs , men’s lelo Bruno a heap of lube and another basic anal probe for prostrate stimulating and the best quality douche that we have , this all came to about $700, I regard this customer as very very important for to the extent that he will only want myself to serv him every time as we have built up a trust thing on many levels and mind u he is only in sydney for 2 nights, then dumps every single thing in a dumpster bin and flys back to Perth, these types of customers are few and far between and the bizarre thing about it is when first serving them u would never have thought they would be the customer that they are today building that trust thing , so if it so worth it to never judge anyone in thus life mfir the way they dress , look or communicate because u just may be that first person that had ever treated them in such a no judging trusting way that that’s all it took for them to be someone they have never been given the chance to become it’s like u have just given them a light that they never thought excisted , and now u look so forward to the next time they come in to exists that light to coloured lights and then to fireworks , it’s gives u every reason to celebrate that gift of joy that u both have just given each other , regards Ricky Martin , xx

  3. Great review Bronson!

    Customer service to me means a lot of things… I find I get a lot of regulars’come in on the shifts I am working. My favourite thing to do is remember one thing that’s going on in their life and ask them about it next time they’re in. Not too personal obviously – for example, “how’s your new car going?”, “how was your trip to Japan”, or even “How did you find the We Vibe? I love getting honest feedback on products…” etc. This extends the customer service beyond just the sale itself and again reinforces the fact that you aren’t just a sales robot… you can connect with the customer on a personal level, again making them feel more comfortable and at ease with you. Customers love feeling like you remember them and that they’re valued as a customer – which is essential to creating an environment where they feel comfortable returning.

    Hope everyone’s having a great day 🙂

    Chloe

  4. I remember how I felt like when a customer treated me like a shit for the first time (yes, it happened a few times more later on) by saying that “give me some privacy please!” just after I reached him to ask whether he is interested in a special item or not. I was really upset at first sight but I smiled gently and backed off, not behind the counter of course, I just left enough space between him and I. Then, he came to the counter with a dozen of products. And also, I’ve seen another guy in our store for twice in the last two weeks with a tape measure in his hand wanting me to measure lengths and circumferences of some dildos by Doc Johnson although I showed him the back of packages written all dimensions on it. He was persistent so I did it twice. Hopefully, he’ll buy one of them if he comes in for the third time. So, a bit patience and understanding really help us in such cases.

    Anyway, all of us have heaps of stories, undoubtedly. In my opinion, we break taboos with every product we sell or with every person we see in our stores. It is not just about sales or it is not only a vibrator. I admit that we are not cracking an atom but “It is harder to crack prejudice than an atom.” Einstein says. Unfortunately, sex shops, sex toys and improved versions of sex (like BDSM etc.) are seen something obscene by most people. In this regard, each person who step into our stores is trying to get rid of their prejudice and they want to explore themselves. Imagine that how unique experience this is for you to guide them in their journey and satisfying their hidden desires with products that you sell. I am not exaggerating, you felt the same things earlier and/or you will probably have different feelings in the future. That is our rapport with our customers: We all are humans with sexual desires. Therefore, I believe that putting this thought in the first place will raise our intimacy by making us relaxed. Try not to be focused on sales when you see a customer. I know that it is the most important thing as we live in a capitalist world but remember that they live in the same world as well. I heard the same thing many times which was “Are you trying to sell the expensive one?” when I showed them another product which was $ 5 more or less than the other one. They feel insecure in this new area and it is our duty to make them feel comfortable. So, as Bronson said, trust is the key point. Thanks mate!

    Regards,

    Goki

  5. for me I just treat the customer how I would want to be treated. I respect their boundaries and try my best to follow their social cues.

    for customers who are a bit shy or uncomfortablethe aren’t being super forthcoming and just saying I need a butt plug I need a vibrator, I put myself in the spotlight and will point put a product I own or really enjoy and ask them if they like the shape, battery operated etc. I actually learnt that trick from buying makeup. I actually adopted a lot of my customer service skills from buying make up and picking up peoples vibes.

    employ active listening. I will short form repeat what they want back and ask did you have a budget or would you prefer battery operated or rechargeable. I’m clear about price and functions and although I’m laughing and making jokes I make sure the customer knows the warranties and the capapbilities of the toy.

    be compassionate. Especially when selling lingerie because I get body issues, and I also get how daunting shit is when you have to try it on and catering to that persons requests and giving genuine compliments and tactful tips.

    I try to know what I’m talking about and .f I don’t ill be honest about it, I’ll google it, read the box, ask someone else, take it out of the box turn it on and show you.

    Customer service to me is just giving the customer the respect and honesty you expect. listening and understanding and meeting the customers requirements. They just need to be statisfied when they hand you the money and take their products home because satisfaction is paramount to good customer service.
    Amy

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